2nd Line Support Job Trends in the South East

Second Line Support
England > South East

The median Second Line Support salary in the South East is £32,750 per year, according to job vacancies posted during the 6 months leading to 14 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Jan 2026
Same period 2025 Same period 2024
Rank 120 207 180
Rank change year-on-year +87 -27 +28
Permanent jobs requiring a 2nd Line Support 165 101 119
As % of all permanent jobs in the South East 1.59% 1.12% 1.35%
As % of the Job Titles category 1.73% 1.23% 1.43%
Number of salaries quoted 156 63 112
10th Percentile £28,250 £28,000 £25,275
25th Percentile £29,938 £30,000 £27,500
Median annual salary (50th Percentile) £32,750 £33,500 £30,000
Median % change year-on-year -2.24% +11.67% -3.23%
75th Percentile £36,000 £39,375 £32,531
90th Percentile £38,750 £45,000 £37,500
England median annual salary £32,000 £33,500 £32,500
% change year-on-year -4.48% +3.08% +3.17%

All Permanent IT Job Roles
South East

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South East with a recognized job title 9,545 8,181 8,342
% of permanent jobs with a recognized job title 91.97% 91.12% 94.76%
Number of salaries quoted 5,970 4,303 6,010
10th Percentile £28,000 £32,750 £29,000
25th Percentile £35,000 £43,911 £38,000
Median annual salary (50th Percentile) £50,000 £57,500 £52,500
Median % change year-on-year -13.04% +9.52% -4.55%
75th Percentile £65,000 £72,500 £65,000
90th Percentile £80,000 £85,000 £80,000
England median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -6.50%

2nd Line Support
Job Vacancy Trend in the South East

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in the South East.

2nd Line Support job vacancy trend in the South East

2nd Line Support
Salary Trend in the South East

Salary distribution trend for 2nd Line Support job vacancies in the South East.

Salary distribution trend for 2nd Line Support job vacancies in the South East

2nd Line Support
Salary Histogram in the South East

Salary distribution for jobs citing 2nd Line Support in the South East over the 6 months to 14 January 2026.

Salary histogram for 2nd Line Support in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 6 months to 14 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hampshire +27 49 £31,000 -0.80% 5
Thames Valley +33 44 £32,750 -2.96% 8
Surrey +32 36 £32,750 -12.67%
Berkshire +12 22 £32,750 -18.13% 4
Kent -4 18 £34,000 -15.00% 1
West Sussex +17 17 £32,000 - 3
Oxfordshire +20 13 £31,000 -7.46% 4
Buckinghamshire +11 9 £33,500 -
Sussex - 1 £30,000 - 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in the South East

For the 6 months to 14 January 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the South East region featuring 2nd Line Support in the job title.

1 83 (50.30%) Windows
2 70 (42.42%) Microsoft 365
3 59 (35.76%) Microsoft
4 58 (35.15%) Active Directory
5 50 (30.30%) Problem-Solving
6 46 (27.88%) Windows Server
7 40 (24.24%) Windows 10
8 39 (23.64%) Customer Service
9 38 (23.03%) DHCP
9 38 (23.03%) DNS
10 36 (21.82%) Firewall
10 36 (21.82%) TCP/IP
11 33 (20.00%) VPN
12 31 (18.79%) Azure
12 31 (18.79%) VLAN
13 29 (17.58%) Microsoft Intune
14 24 (14.55%) Hyper-V
15 21 (12.73%) Microsoft Exchange
16 20 (12.12%) Entra ID
16 20 (12.12%) Microsoft Office
17 19 (11.52%) Continuous Improvement
17 19 (11.52%) SLA
18 18 (10.91%) VMware
18 18 (10.91%) Wi-Fi
19 16 (9.70%) ITSM
20 15 (9.09%) Cybersecurity
20 15 (9.09%) SCCM
20 15 (9.09%) SharePoint
21 14 (8.48%) ITIL
22 13 (7.88%) Infrastructure Engineering

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in the South East by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 21 (12.73%) Microsoft Exchange
2 15 (9.09%) SharePoint
3 5 (3.03%) Exchange Server 2013
Applications
1 20 (12.12%) Microsoft Office
2 1 (0.61%) AutoCAD
Cloud Services
1 70 (42.42%) Microsoft 365
2 31 (18.79%) Azure
3 20 (12.12%) Entra ID
4 9 (5.45%) OneDrive
5 6 (3.64%) AWS
6 3 (1.82%) Amazon EC2
6 3 (1.82%) Virtual Private Cloud
7 1 (0.61%) Mimecast
7 1 (0.61%) Power Automate
7 1 (0.61%) Power Platform
Communications & Networking
1 38 (23.03%) DHCP
1 38 (23.03%) DNS
2 36 (21.82%) Firewall
2 36 (21.82%) TCP/IP
3 33 (20.00%) VPN
4 31 (18.79%) VLAN
5 18 (10.91%) Wi-Fi
6 13 (7.88%) WAN
7 12 (7.27%) Wireless
8 9 (5.45%) VoIP
9 8 (4.85%) LAN
9 8 (4.85%) Unified Communications
10 6 (3.64%) DECT
10 6 (3.64%) DSL
10 6 (3.64%) PBX
10 6 (3.64%) Wireshark
11 2 (1.21%) Intranet
12 1 (0.61%) BGP
12 1 (0.61%) OSPF
Database & Business Intelligence
1 7 (4.24%) SQL Server
2 3 (1.82%) Oracle Database
3 1 (0.61%) Amazon RDS
3 1 (0.61%) FileMaker
3 1 (0.61%) Power BI
3 1 (0.61%) Relational Database
Development Applications
1 9 (5.45%) JIRA
General
1 83 (50.30%) Social Skills
2 15 (9.09%) Telecoms
3 11 (6.67%) Marketing
4 9 (5.45%) Retail
5 6 (3.64%) Law
6 4 (2.42%) Games
6 4 (2.42%) German Language
6 4 (2.42%) Legal
7 3 (1.82%) Back Office
8 2 (1.21%) Finance
8 2 (1.21%) Manufacturing
9 1 (0.61%) Analytical Skills
Libraries, Frameworks & Software Standards
1 3 (1.82%) Middleware
Miscellaneous
1 35 (21.21%) Driving Licence
2 8 (4.85%) EPoS
3 7 (4.24%) Onboarding
4 6 (3.64%) Web Conferencing
5 5 (3.03%) IoT
6 4 (2.42%) Client/Server
7 3 (1.82%) Linux Command Line
8 2 (1.21%) Data Protection Act
8 2 (1.21%) Enterprise Software
9 1 (0.61%) CCTV
9 1 (0.61%) Data Centre
9 1 (0.61%) iPhone
9 1 (0.61%) Self-Motivation
9 1 (0.61%) Smartphone
9 1 (0.61%) Team-Oriented Environment
9 1 (0.61%) Video Conferencing
Operating Systems
1 83 (50.30%) Windows
2 46 (27.88%) Windows Server
3 40 (24.24%) Windows 10
4 8 (4.85%) Windows Server 2019
5 6 (3.64%) Android
6 5 (3.03%) Apple iOS
6 5 (3.03%) Windows 7
6 5 (3.03%) Windows 8
7 3 (1.82%) AIX
7 3 (1.82%) Linux
7 3 (1.82%) Unix
8 1 (0.61%) Windows Server 2016
Processes & Methodologies
1 50 (30.30%) Problem-Solving
2 39 (23.64%) Customer Service
3 19 (11.52%) Continuous Improvement
4 16 (9.70%) ITSM
5 15 (9.09%) Cybersecurity
6 14 (8.48%) ITIL
7 13 (7.88%) Infrastructure Engineering
8 10 (6.06%) Collaborative Working
8 10 (6.06%) Mentoring
9 9 (5.45%) Customer-Centric Approach
9 9 (5.45%) Customer-Centricity
10 8 (4.85%) Change Management
10 8 (4.85%) Presales
11 6 (3.64%) Case Management
11 6 (3.64%) Time Management
12 5 (3.03%) Email Management
12 5 (3.03%) Kalman Filter
12 5 (3.03%) Service Delivery
12 5 (3.03%) Tech Ops
13 4 (2.42%) Service Management
Programming Languages
1 11 (6.67%) PowerShell
2 4 (2.42%) Bicep
3 3 (1.82%) SQL
4 1 (0.61%) Python
Qualifications
1 9 (5.45%) Degree
1 9 (5.45%) SC Cleared
1 9 (5.45%) Security Cleared
2 3 (1.82%) AWS Certification
2 3 (1.82%) Azure Certification
3 2 (1.21%) Master's Degree
3 2 (1.21%) MCSA
3 2 (1.21%) MCSE
3 2 (1.21%) Microsoft Certification
4 1 (0.61%) CCNA
4 1 (0.61%) CCNP
4 1 (0.61%) Cisco Certification
4 1 (0.61%) DBS Check
Quality Assurance & Compliance
1 19 (11.52%) SLA
2 10 (6.06%) GDPR
3 5 (3.03%) Cyber Essentials
4 2 (1.21%) Cyber Essentials PLUS
4 2 (1.21%) ISO/IEC 27001
4 2 (1.21%) QA
5 1 (0.61%) PCI DSS
System Software
1 58 (35.15%) Active Directory
2 24 (14.55%) Hyper-V
3 12 (7.27%) VMware Infrastructure
4 2 (1.21%) Virtual Desktop
Systems Management
1 29 (17.58%) Microsoft Intune
2 15 (9.09%) SCCM
3 4 (2.42%) Jamf Pro
3 4 (2.42%) MaaS360
4 3 (1.82%) Netcool
5 1 (0.61%) FortiGate
Vendors
1 59 (35.76%) Microsoft
2 18 (10.91%) VMware
3 9 (5.45%) Cisco
4 7 (4.24%) Meraki
4 7 (4.24%) Veeam
5 6 (3.64%) Apple
6 4 (2.42%) McAfee
6 4 (2.42%) Samsung
6 4 (2.42%) Sophos
7 3 (1.82%) Citrix
7 3 (1.82%) IBM
7 3 (1.82%) Oracle
7 3 (1.82%) ServiceNow
7 3 (1.82%) Snow
7 3 (1.82%) SolarWinds
8 2 (1.21%) Aruba
8 2 (1.21%) HP
8 2 (1.21%) Sage
9 1 (0.61%) Fortinet
9 1 (0.61%) Fujitsu